Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition or slightly used/tested. You'll also need the receipt or proof of purchase.

To start a return, log in to your account at https://account.mechaxil.com and go to your Orders. If you checked out with a phone number only, use the return link in your SMS order confirmation. You can also contact us at attila.zavoczki@mechaxil.com. Please note that returns will need to be sent to the following address: Hungary, 9183 Mosonszentmiklós, Posta Utca 9

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at attila.zavoczki@mechaxil.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, you must notify us within the 14-day window. Once you have notified us, you have a further 14 days to send the item back. Your item must be in the same condition that you received it, or only slightly used for the purpose of inspecting it — as you would in a physical store.

To start a return or cancellation, log in to your account at https://account.mechaxil.com and go to your Orders. If you checked out with a phone number only, use the return or cancellation link in your SMS order confirmation.

You'll need your receipt or proof of purchase.

We will also refund the standard outbound shipping cost — if you chose a premium or express delivery option, only the standard rate will be refunded. Return shipping costs are your responsibility unless the item is defective or incorrect.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at attila.zavoczki@mechaxil.com.